Training to prioritize tasks

What was the client’s need?

AS “Citadele banka” is a bank in the Baltics that takes a leading role in the development and implementation of digital services in the industry. In the conditions of the pandemic, the company worked according to the principle of a hybrid model – it provided employees with the opportunity to work both in person and remotely.

Moving to a remote work format increased the number of tasks. After working for a long time in such conditions, the first signs of burnout appeared in the team. The employees noted this situation in time and proposed to look for new tools for setting priorities and planning time, which would help to continue working with joy and prevent burnout.

At the end of 2021, the client came with the need for time planning and energy restoration training for company specialists and managers.

How did the learning project go?

Realizing the client’s exact needs and wishes regarding the learning process, content, and result, WIN partners created a tailor-made program. We used one of our most requested trainings “Energy and Time Planning” as its basis.

The aim of the project was to teach the participants to work effectively with a large amount of work in the long term. In order to reach this result, the trainers helped the participants learn how to properly plan their time and other resources with various practical tools, e.g.

• objectively assess the scope of your work
• arrange work tasks in the order of priorities
• to understand whether and what kind of added value my work has
• find the motivation to do this job well
• renew your energy regularly

Two sessions of training took place in December 2021 and February 2022. 5 groups from Latvia and Lithuania participated in them – 4 specialists and 1 group of managers, total 70 participants. The training for the Latvian groups was led by Aldis Zauls, and the Lithuanian group by Donaldas Dushkinas.

Between sessions, the participants tested the time planning tools offered by the trainers and in the second session discussed the results and received feedback and suggestions from the trainers.

How does the client evaluate the project result?

In the training evaluation questionnaires, the participants repeatedly highlighted that the training was very practical and appreciated the examples provided by the trainers.

How do trainers rate the project?

Aldis Zauls: “High motivation of the participants to get involved, learn, communicate and work practically should be highlighted. It definitely allowed them to learn more and understand what will be useful for them in their daily work. I was happy that between the sessions the employees managed to apply some of the methods in their daily work and, coming to the next session, we could talk about what worked and what didn’t.”