Conflict as Opportunity
Tre program provides insights into the causes of conflicts, possible development scenarios and coping strategies.
the training is recommended for teams that work under high stress conditions and whose daily work involves solving conflict situations
optimal number of participants: 10 people
70% of the training are practical tasks
duration of the training: online 3,5h x 2, in-person 6h
When do we recommend training “The Conflict as Opportunity”?
- for team’s everyday work is related to conflict resolution
- if you have For employees who work in customer service and sales
For teams with frequent recurring conflicts
What is the training about?
The training provides insights into the causes of conflicts, possible development scenarios, and coping strategies. During training, there is an opportunity to analyze current cases of conflict situations in the professional environment, as well as to work with them in supervision afterward.
Topics included in the training:
- Causes of conflict
- The role of emotions in conflict
- Possible scenarios of conflict development
- Conflict resolution strategies
What are the benefits for the training participants?
- You will learn to recognize the signs and risks of a possible conflict
- The ability to recognize and manage emotions will be trained
- You will learn the skill of applying different conflict resolution strategies
What are the benefits for the company
- An emotionally more stable work environment in the team
- Less customer complaints
