DiSC® Model for Sales Team
We help sales teams to use DiSC model behavior types for more effective customer communication and better sales results
the training is recommended for sales teams and customer service specialists
optimal number of participants – 10 people
duration of the training: online 3,5h x 4, in-person 6h x 2
the training includes 8 practical tasks
When do we recommend the training “DiSC® Model for Sales Team”?
- the sales team can’t find the best way to communicate with different types of customers
- the team can’t manage objections, understand customer behavior, and react to it
- sales targets are not being achieved
- customers are not satisfied with the service
What is the program about?
Dr. William Marston of Columbia University created the DiSC theory. He divided four types of personality or behavior: Dominance, Influence, Steadiness, and Conscientiousness.
We offer training for the sales teams on the four patterns of human behavior and their combinations. Participants learn to understand the behavior of others and adapt to it to achieve their goal, for example, to successfully conclude a business negotiation or deal and improve customer service.
Before the training, participants fill in a questionnaire to find out their profile according to the DiSC® model. We offered two options for evaluating participants.
Before the training, the participants fill in evaluation questionnaires, which are later collected and analyzed by the WIN partner’s trainer. Each participant receives a description of their profile. The trainer adapts the training to the results of the participants, finding more relevant examples and development tasks.
What are the benefits of DiSC Classic?
- The questionnaire can be filled out before the training (digitally or on paper)
- During the training, you can compare DiSC styles and get tips on how to build more effective relationships with colleagues
- The ability to better understand your own and other people’s behavior and emotions, as well as adapt to create more effective and productive collaboration
Assessment steps:
- DiSC assessment: participants will receive a DiSC assessment questionnaire in paper or digital form (which takes approximately 20 min to complete).
- Personalized Profile: The coach prepares a personalized behavioral profile that allows you to gain a deeper understanding of yourself through the prism of each unique DiSC style
- Better relations with colleagues: during training participants can compare their DiSC styles, understand and adapt to each one’s unique needs or style
Evaluation on the digital platform EVERYTHING DiSC® Catalyst
Catalyst™ is an interactive training platform that will help you better understand your own behavior and that of your colleagues, improve organizational culture and interpersonal relationships.
What are the advantages of the platform?
- A personalized training platform for each member
- Adaptive testing and personalized results
- An opportunity to compare DiSC styles and get tips on how to build more effective relations with colleagues and clients
- Presentations, videos, and other training tools that will help train social and emotional skills in training
- Easy navigation and unlimited access to information
You can add to the basic module following functionalities:
- EVERYTHING DiSC AGILE EQ®
The module helps you develop your emotional intelligence: discover your strengths and potential, understand emotional and personal needs in a specific situation and react accordingly. - EVERYTHING DiSC MANAGEMENT® helps you become an even more effective leader by helping you understand your role in management, improve communication skills and motivate employees.
Helps managers at all levels learn to identify employee styles and adapt their own style to lead more effectively.
Assessment steps:
- DiSC assessment: participants will receive a personal invitation to complete the DiSC assessment on the Catalyst platform (approximately 20 min)
- personalized profile: Catalyst provides a personalized behavioral profile that allows you to gain a deeper understanding of yourself through the prism of each unique DiSC style
- better relationships with colleagues: Catalyst allows participants to instantly compare their DiSC styles, understand and adapt to each one’s unique needs or style
The training includes 8 practical tasks that allow the participants to use the knowledge gained during the training by modeling work situations.
What are the benefits for the participants?
- clear algorithms for reading customer behavior
- better understanding of themselves and the client as participants receive a description of their personal behavior model and recommendations for improvements
- improved empathy towards customers – participants learn to understand the motives of other people’s behavior
- improved cooperation and conflict resolution skills, ability to choose the most effective strategy in daily communication and in case of disputes
What are the benefits for the company?
- a sales team that knows how to adapt to different types of customers and achieve sales goals
Coaches
