the training recommended for customers service specialists and managers
optimal number of participants – 10 employees
duration of the training: 4h x 3
70% of program are practical tasks
the training is available online
“Effective Customer Service Over the Phone” is a training program that helps customer service specialists to acquire and develop communication skills for providing excellent client service. Practical tasks included in the program allow participants to use the knowledge in practice and simulate conversation with a client under trainer supervision. Between training sessions, development tasks are planned for participants to train new skills in real work situations.
The program provides answers to the following questions:
Before the training, we customize its content according to the field and needs of the client. We make research about the daily situations of the client’s team and complement the training program with relevant cases and practical solutions.