Telesales or Effective Sales Calls

We encourage telesales team to address potential customers proactively. We teach how to structure the conversation and understand the needs of customers to achieve a win-win deal.

the training is recommended for telesales team and sales managers

optimal number of participants: 10 employees

70% of program are practical tasks

duration of the training: online 3,5h x 4, in-person 6h x 2

the program is available online

When do we recommend Telesales training?

  • the company sells its goods and services by phone
  • sales results are decreasing
  • you create or update the sales process in the company
  • the sales team avoids “cold” calls

How will this training help you to boost telesales?

The goal of Telesales training is to help the sales team communicate effectively with a potential customer and to understand how to proceed with effective sales calls. During the training, participants receive answers to the following questions:

  • what makes telesales different from other sales methods?
  • what communication tools are effective for phone communication?
  • how potential clients can be classified?
  • what does the other party expect from the other end of the handset?
  • what is the best practice of leading a phone conversation?
  • how to create a positive company image in a conversation with a potential customer?

Before the implementation, we adapt the program to the client’s field and needs – we get acquainted with the company’s internal environment, study the situations faced by the sales team and fill the program content with appropriate examples and practical solutions.

What are the benefits for the training participants?

  • learning to structure and purposefully lead a telephone conversation, focusing on the customer’s needs
  • learning how to recognize and apply people’s psychological types in conversation with the client
  • learning communication tools that help to make a deal

What are the benefits for the company?

  • better telesales results
  • more effective the sales team
  • improving company’s reputation among customers