We will help your team to improve sales and customer service skills. Participants will learn to understand the customer's needs and how your product or service helps to address it.
the program is recommended for retail managers, salespersons and internal trainers
optimal number of participants – 10 employees
70% of training curriculum are practical tasks
duration of the training: 16 hours
the program is available online
B2C Sales is a training that helps salespeople and customer service professionals to learn the basics of customer relations. Participants will learn to lead a conversation with the client, apply the 1: 3 principle when working with customer claims and after-sales, find out algorithms for dealing with complex sales situations. They also will learn the SPIN method, which helps to ask the client the right questions.