B2C Sales
We will help your team to improve sales and customer service skills. Participants will learn to understand the customer's needs and how your product or service helps to address it.
the program is recommended for retail managers, salespersons and internal trainers
optimal number of participants – 10 employees
70% of training curriculum are practical tasks
duration of the training: 16 hours
the program is available online
When do we recommend B2C Sales training?
- your company do not have a common customer service standard
- your company has a good product or service, but customers do not buy it
- your sales team avoids “cold” calls
- your company does not systematically analyze the customer experience
What is the B2C Sales training about?
B2C Sales is a training that helps salespeople and customer service professionals to learn the basics of customer relations. Participants will learn to lead a conversation with the client, apply the 1: 3 principle when working with customer claims and after-sales, find out algorithms for dealing with complex sales situations. They also will learn the SPIN method, which helps to ask the client the right questions.
What are the benefits for training participants?
- gaining self-confidence during communication with the client
- understanding the customer’s needs and adapt the offer to it
- ability to deal with customer objections and claims
- acquiring the principles of good customer service
What are the benefits for the company?
- a dedicated and motivates sales team
- growing customer base
- customer-oriented service process
Coaches
Feedback about B2C Sales
LIAA Jurmala Business Incubator training participants
July, 2019
- A very professional, well-thought-out, well-perceived way of teaching. Complex infomation, presented in a sufficiently easy-to-understand form. EXCELLENT! Really, brilliant! I also really appreciate the punctuality in following the daily plan - it was important for both the inner feeling and the opportunity to plan acute work activities, which were important for being able to be in this seminar at all.
- Energy, professionalism, positive atmosphere. Materials are prepared focused on the target audience. Good management of team dynamics.
- Simple about complexity, ease, humor, examples from life itself.
- Energy, professionalism, positive atmosphere. Materials are prepared focused on the target audience. Good management of team dynamics.
- Simple about complexity, ease, humor, examples from life itself.
LIAA Liepāja Business Incubator training participants
August, 2019
Practical training together with theory. The group work helped to broaden my understanding of other sectors and different situations. Practical work strengthened knowledge.
