the program is recommended for retail managers, salespersons and internal trainers
optimal number of participants – 10 employees
70% of training curriculum are practical tasks
duration of the training: 16 hours
the program is available online
B2C Sales is a training that helps salespeople and customer service professionals to learn the basics of customer relations. Participants will learn to lead a conversation with the client, apply the 1: 3 principle when working with customer claims and after-sales, find out algorithms for dealing with complex sales situations. They also will learn the SPIN method, which helps to ask the client the right questions.