recommended for sales managers and specialists
optimal number of participants – 10 employees
70% of program are practical tasks
training duration: online 3,5h x 3, in-person 6h x 2
The training “Basic principles of client communication” provides an insight into the role of communication when cooperating with internal and external stakeholders. It also gives participants practical tools for effective communication. During the training, the participants learn to be in the clients’ shoes and to structure the dialogue considering the needs of both sides. The trainer shares the most common communication mistakes and offers solutions for preventing them.
The training provides answers to the following questions:
Before the training, we customize its content according to the field and needs of the client. We make research about the daily situations of the client’s team and complement the training program with relevant cases and practical solutions.